ALERT **Important for iLab Users**
The Help link in iLab opens an email to contact Support. To submit or track requests, visit: Submit and Track Support Requests
Upcoming Holiday Closure: In observance of a holiday, Agilent CrossLab/iLab Operations Software Support Help Desk will be closed during U.S. hours on Monday, February 16th, 2026. During this time, support in the U.S. and Canada will be unavailable. APAC and EU Support will remain open as normal. For urgent matters, please add "Urgent" to your ticket/email subject or press "1" when prompted to escalate a call on the iLab Support phone, and we will prioritize those requests first.
ALERT For system help please email Penn’s iLab support at: iLab.Support@pennmedicine.upenn.edu
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Our RRID is RRID:SCR_022433. Please cite us using this identifier when publishing your results.
| Name | Role | Phone | Location | |
|---|---|---|---|---|
| Aoife Doto, PhD |
Technical Director
|
215-573-8733
|
rochea@pennmedicine.upenn.edu
|
425 Johnson Pavilion
|
| John Everett, PhD |
Bioinformatic Director
|
215-573-8733
|
everj@pennmedicine.upenn.edu
|
425 Johnson Pavilion
|
| Frederic Bushman, PhD |
Principle Investigator
|
215-573-8733
|
bushman@pennmedicine.upenn.edu
|
425 Johnson Pavilion
|
| James Burns |
Business Manager
|
james.burns@pennmedicine.upenn.edu
|
425 Johnson Pavilion, 3610 Hamilton Walk, Philadelphia, PA 19104