In Observance of a U.S. Holiday Agilent Cross Lab/ iLab Operations Software Support Help Desk will be closed during U.S. hours on Wednesday June 19th, 2024. We will resume regular U.S. support hours on Thursday June 20th, 2024. EU and APAC Support will remain open during this time. For urgent matters, please add "Urgent" to the ticket/ email subject or press "1", when prompted, to escalate a call on the iLab Support phone and we will prioritize those requests first.


For system help please email Penn’s iLab support at:

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Digital Academic Research Transformation

Overview of Services

Originally formed in 2012 as Penn Medicine Academic Computing Services (PMACS) to provide computing services for the Perelman School of Medicine’s departments, centers, and institutes, Digital Academic Research Transformation (DART) has grown and matured into a 140+ department of technology professionals providing a wide range of services including:

  •     Desktop Support
  •     Server Administration
  •     Storage Management
  •     Both High Performance Computing (HPC) and Limited Performance Computing (LPC)
  •     Software development
  •     Web design and development
  •     Database development
  •     Enterprise application development and support
  •     Consulting services that provide options to best support research initiatives

DART is focused on delivering state of the art technology solutions in the most cost-conscious manner in support of the education, administrative and research needs of the Perelman School of Medicine.


Christopher Dymek Service Information Officer
Rick Bryson Service Information Officer
Vincent Frangiosa Service Information Officer


Location and hours of operation

Hours Location

Monday - Friday

8:30am - 4:00pm

410 Anatomy Chemistry

3600 Hamilton Walk

Philadelphia, PA 19104

Links and Resources

  1. DART
  2. Contact an SIO
  3. Get help from DART


Name Role Phone Email Location
Service Information Officers