In Observance of a U.S. Holiday Agilent Cross Lab/ iLab Operations Software Support Help Desk will be closed during U.S. hours on Wednesday June 19th, 2024. We will resume regular U.S. support hours on Thursday June 20th, 2024. EU and APAC Support will remain open during this time. For urgent matters, please add "Urgent" to the ticket/ email subject or press "1", when prompted, to escalate a call on the iLab Support phone and we will prioritize those requests first.


For system help please email Penn’s iLab support at:

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Overview of Services

The Botswana-UPenn Partnership (BUP) is a collaboration between the Government of Botswana, the University of Botswana, and the University of Pennsylvania working to improve health and healthcare capacity in Botswana, and promote and conduct innovative research critical to better understanding the global nature of the HIV epidemic. BUP believes that quality medicine should be available to populations in need. Through clinical care, research and medical education, BUP is devoted to building capacity in sustainable and high quality healthcare in Botswana. 


Chao Homann | PSOM Accounting Manager

Location and hours of operation

Hours Location

Monday - Friday

9am - 5pm                

3620 Hamilton Walk

356 Anatomy Chemistry Building

Philadelphia, PA 19104

Links and Resources


Name Role Phone Email Location
Chao Homann
Accounting Manager

Molly Byrne
Sr. Financial Analyst

Michelle Dolce
PSOM Controller