Welcome!
ALERT **Important for iLab Users**
The Help link in iLab opens an email to contact Support. To submit or track requests, visit: Submit and Track Support Requests
Upcoming Holiday Closure: In observance of a holiday, Agilent CrossLab/iLab Operations Software Support Help Desk will be closed during U.S. hours on Monday, February 16th, 2026. During this time, support in the U.S. and Canada will be unavailable. APAC and EU Support will remain open as normal. For urgent matters, please add "Urgent" to your ticket/email subject or press "1" when prompted to escalate a call on the iLab Support phone, and we will prioritize those requests first.
ALERT For system help please email Penn’s iLab support at: iLab.Support@pennmedicine.upenn.edu
(hide this warning on this page)The immune system plays an integral role in nearly every medical malady, from infectious diseases like COVID-19 and autoimmune conditions like multiple sclerosis, to cancer and neurological disorders. Thus, it is critically important to fund and operate research centers that focus on developing broad and deep immune profiling that can be translated into clinically actionable tools for physicians and their patients.
To this end, the University of Pennsylvania, a first mover in immunological research, has merged its Institute for Immunology (IFI) with Penn Medicine’s Immune Health (IH) organization to establish the Institute for Immunology & Immune Health (I3H).
Allison Greenplate | Director
Ken Hassinger | Director of Fiscal Operations | khas@pennmedicine.upenn.edu
| Hours | Location |
|
Monday - Friday 9am-5pm |
3600 Civic Center Blvd Philadelphia, PA 19104 |
| Name | Role | Phone | Location | |
|---|---|---|---|---|
| Mark Burnett |
Business Administrator
|
mark.burnett@pennmedicine.upenn.edu
|
